Privacy Policy

1Information We Collect

When you visit ZEE Marketplace, create an account, place an order, or register as a boutique seller, we collect personal information that you provide directly to us:

• Contact Information: Your full name, email address, phone number, and physical shipping address.
• Account Credentials: Passwords, security questions, and preferences saved to your account profile.
• Transaction Details: Payment confirmation, order history, products viewed, and invoice records (payment card data is tokenized securely via PCI-DSS compliant providers).
• Seller Verification Records: Business registration numbers (BRN), tax identification, and linked payout bank account details for approved merchants.

2How We Use Your Information

We use the information gathered across our marketplace for legitimate business purposes:

• Processing transactions, preparing dispatch labels, and coordinating courier parcel delivery.
• Sending real-time SMS and email updates regarding tracking, shipping progress, and returns.
• Personalizing marketplace style feeds, product recommendations, and boutique discoveries.
• Preventing fraudulent orders, unauthorized sign-ins, and marketplace abuse.
• Calculating accurate seller commission statements and executing weekly Tuesday payouts.

3Data Sharing & Third Parties

ZEE does not sell, rent, or trade your personal data to advertising brokers. We only share necessary customer data with verified operational partners:

• Independent Sellers: Relevant shipping addresses and product size selections to prepare orders for pickup.
• Courier Logistics: Domex, Certis Lanka, and Prompt Xpress for door-to-door parcel delivery and SMS tracking.
• Payment Gateways: Certified payment processors (Visa, Mastercard, Stripe, local banks) with 256-bit encryption.

4Cookies & Tracking Technologies

We use first-party session cookies and security tokens to keep you securely signed in, remember your cart items, and maintain your currency preferences (LKR, USD). You may adjust cookie preferences via your browser settings at any time.

5Your Privacy Rights & Choices

You retain full control over your personal data. You have the right to request access to the personal data we hold about you, update inaccurate information in your Account Settings, or request account deletion by reaching out to our privacy team.