Merchant & Seller Agreement

1Becoming a Verified Seller

To launch a storefront on ZEE, all creators and businesses must submit a seller application. ZEE evaluates applications based on brand originality, craftsmanship quality, authentic inventory, and compliance with Sri Lankan trade registration laws. Approved merchants gain access to the Seller Hub Dashboard.

2Commission Rates & Marketplace Fees

The 8% commission covers secure payment processing, platform hosting, customer service mediation, courier integration, and national marketing campaigns.

3Product Listing Standards & Authenticity

Merchants are responsible for maintaining accurate product listings:

• Photos & Descriptions: High-resolution photography representing the exact apparel, footwear, or accessory item.
• Sizing & Fabrics: Clear specification of fabric composition, wash care, and accurate size charts.
• Strict Anti-Counterfeiting: Zero tolerance for replica goods, trademark infringement, or unauthorized copies.

4Order Fulfillment Obligations

When a customer places an order containing your products:

• Orders must be marked as "Shipped" and handed to the designated courier (Domex / Certis Lanka) within 24-48 business hours.
• All products must be securely packaged in ZEE-approved branded packaging with appropriate protective wrap.
• Merchants must honor ZEE's 30-Day Hassle-Free Returns policy for eligible unwashed and unworn garments.

5Payout Schedule & Banking

Net earnings (gross order value minus the 8% commission) are transferred automatically via direct bank deposit every Tuesday morning into the verified Sri Lankan bank account linked in your Seller Hub profile.