boltOFFERS
NEW SEASON DROPS — UP TO 50% OFF CURATED BOUTIQUESAT CHECKOUT•
FREE SHIPPING ON ORDERS OVER LKR 15,000FOR 10% OFF•
100% BUYER PROTECTION · 30-DAY EASY RETURNS& FREE EXCHANGES•
ZEE
Home/Shipping & Returns
Customer Guide
local_shippingDelivery & Customer Care

Shipping & Returns Policy

Last updated: August 20, 2026 • 30-Day Hassle-Free Return Guarantee

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Islandwide Express

1-3 business days across all 25 districts in Sri Lanka.

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30-Day Returns

Free return pickup for any size exchange or refund.

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Insured Delivery

100% parcel protection via Domex and Certis Lanka.

1Shipping Methods & Costs

We partner with premier courier networks (Domex Express, Certis Lanka Courier, and Prompt Xpress) to deliver apparel directly to your doorstep.

  • Orders over LKR 15,000: FREE Islandwide Express Delivery.
  • Standard Islandwide Shipping: Flat rate of LKR 450 per order.
  • Same-Day / Next-Day Colombo Delivery: LKR 750 (Orders placed before 11:00 AM).

2Delivery Estimates & Tracking

Once your order is verified and dispatched by the boutique merchant:

  • Western Province (Colombo, Gampaha, Kalutara): 1 - 2 business days.
  • Other Provinces & Outstation: 2 - 4 business days.

You will receive real-time SMS tracking updates and can track parcels anytime from your Order History.

330-Day Return Eligibility

We want you to love your fashion purchase. If you need a different size or change your mind, items are eligible for return within 30 days of delivery provided that:

  • The garment is unworn, unwashed, and undamaged.
  • Original boutique tags, designer labels, and packaging remain intact.
  • Footwear is returned in its original shoe box without scuffs.
  • Note: Underwear, earrings, and personalized bespoke pieces are final sale for hygiene reasons.

4How to Initiate a Return

Returning an item takes under 2 minutes:

  1. Navigate to your Account Order History.
  2. Click "Request Return / Exchange" next to the delivered order.
  3. Select your reason (e.g. Size Exchange, Style Swap) and schedule a convenient courier pickup at your doorstep.
  4. Our courier driver will inspect and collect the parcel free of charge.

5Refund Timelines

Once the returned item arrives at our inspection facility:

  • Quality Inspection: Completed within 24-48 hours of receipt.
  • Card & Bank Refunds: Processed within 3-5 business days back to your original payment method.
  • Marketplace Store Credit: Issued instantly to your ZEE account balance with zero expiration date.

Have questions regarding a delivery or return? Contact our 24/7 care desk at support@zeemarket.com.